Shipping policy

SHIPPING POLICY

Last updated: July 9, 2026

All Neon Grid products are made to order. Each item is printed on demand by our production partners located in the European Union — nothing is mass-produced, and every order is produced specifically for you.

PROCESSING & PRODUCTION TIME
Orders enter production within 24 hours of purchase. Printing and quality control take 2–5 business days before dispatch. You will receive a confirmation email when your order is placed and a shipping notification with tracking information once it ships.

ESTIMATED DELIVERY TIMES (after production)
• Ireland: 3–7 business days
• Germany, Austria, Netherlands, Belgium, France: 3–7 business days
• Rest of European Union: 5–10 business days
• United Kingdom: 5–10 business days
• Rest of world: 10–21 business days

Total time from order to delivery is typically 7–14 days within the EU. These are estimates, not guarantees — during high-demand periods (holidays, sales) production and delivery may take longer.

CARRIERS
Orders are shipped from EU production facilities via national and international carriers including DHL, Deutsche Post, An Post, and local postal services depending on your destination. Your tracking link will indicate the carrier handling your delivery.

SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before payment.

CUSTOMS & IMPORT DUTIES
Orders shipped within the European Union incur no customs charges. For deliveries outside the EU (including the UK and Switzerland), customs or import fees may apply and are the responsibility of the customer.

DELAYED OR LOST SHIPMENTS
If your tracking has not updated for 10+ business days (EU) or 20+ business days (international), contact us at transmissions@neon-grid.shop. If a shipment is confirmed lost in transit, we will send a free replacement or issue a full refund — your choice. If a package is returned to sender due to an incorrect address provided at checkout, we can reship it, but additional shipping costs may apply.

WRONG OR DAMAGED ITEMS
If your order arrives damaged, misprinted, or incorrect, email us within 30 days of delivery with your order number and a photo of the issue. We will replace it free of charge or refund you in full. No need to return the faulty item.

Questions? Contact us at transmissions@neon-grid.shop.