Refund policy

RETURN AND REFUND POLICY

Last updated: 11 July 2026

Please contact us before sending any item back. Returns sent without authorisation may not be accepted.

EU/EEA RIGHT OF WITHDRAWAL

If you are a consumer in the European Union or European Economic Area, you normally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.

To use this right, email transmissions@neon-grid.shop within 14 days of delivery. Include your order number and a clear statement that you wish to withdraw. After notifying us, you must send the goods back within a further 14 days.

Authorised returns must be sent to: Neon-Grid Returns, 77 Stewart Hall, Dublin, D01 NX38, Ireland. You must contact us first and wait for return authorisation before posting anything. Do not send returns to the manufacturer, Printify, or the return address printed on the original parcel unless we specifically instruct you to do so.

Items must be returned unworn, unwashed and, where possible, with their original packaging and tags. You may inspect an item as you would in a physical shop. You may be responsible for any loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and fit.

For a withdrawal return, you are responsible for the direct cost of returning the goods unless we agree otherwise or the item is faulty, damaged or incorrect.

We will refund the product price and the cost of our least expensive standard delivery option. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first. Refunds are issued to the original payment method without undue delay and no later than 14 days after the applicable legal conditions are met.

The statutory right of withdrawal does not apply where a legal exception applies, including goods made to your specifications or clearly personalised. A standard Neon-Grid design printed after ordering is not treated as personalised solely because it is made on demand.

NON-EU CHANGE-OF-MIND RETURNS

Because each product is made to order, we do not normally accept non-EU returns or exchanges for change of mind, ordering the wrong size or colour, or personal preference, except where mandatory local law requires otherwise.

Please review the product description and size guide carefully before ordering. Contact us before ordering if you need sizing assistance.

FAULTY, DAMAGED, MISPRINTED OR INCORRECT ITEMS

If an item arrives damaged, defective, misprinted or different from what you ordered, contact transmissions@neon-grid.shop within 30 days of delivery. Include your order number and clear photos or video showing the product, packaging and issue.

After reviewing the evidence, we will offer an appropriate remedy, such as a free replacement or refund. You do not need to return a faulty item unless we specifically ask you to. Where a return is required because the product is faulty, damaged or incorrect, Neon-Grid will cover the reasonable return cost.